Data Protection

Casinoon Privacy Policy — Your Information Is Completely Safe With Us

When you open an account or play games on Casinoon, we collect certain information about you. This page explains, in plain language, what that information is, why we hold it, how it's used, and whether it's ever shared with anyone.

Last Updated: January 2026
SSL 256-bit encryption
Written in Bengali
Reading Time: 8–10 minutes

What This Policy Covers

What Information Is Collected
How the Data Is Used
Third-Party Sharing
Cookie Policy
Your Rights & Controls
Security Measures

Our Core Data Protection Principles

The six principles by which Casinoon protects your privacy

Encrypted Protection
All your data is protected with 256-bit SSL encryption. Casinoon uses bank-grade security technology to keep every transaction and personal detail completely secure.
Sale of Data Prohibited
Casinoon never sells your personal information to third parties. Sharing data with advertisers or data brokers is strictly prohibited on this platform.
Your Data, Your Control
You have the right to view, correct, or request deletion of your personal data at any time. Simply email support@casinoon.app to exercise any of these rights.
Minimal data collection
Only the information strictly necessary to provide the service is collected. No unnecessary personal data is requested or stored.
Data Deletion After a Set Period
Once a set period has passed after account closure, personal data is deleted. Only what must be retained due to legal obligations is kept.
Notice of Policy Changes
If any significant changes are made to the privacy policy, you will be notified in advance at your registered email address — nothing is changed without prior notice.
One thing upfront: We've written this Privacy Policy in plain language rather than legal jargon. Casinoon believes that giving consent only makes sense when you actually understand how your data is being used.
1

Who this Privacy Policy applies to

This Privacy Policy applies to all users of Casinoon (casinoon.app) — whether you're simply browsing the website or actively using an account. By using any Casinoon service, you agree to this policy.

If you disagree with any part of this policy, we encourage you to contact our support team before using the service. We are always ready to answer your questions.

2

What types of data we collect

Casinoon collects three types of information — what you provide directly, what is automatically generated during your use of the platform, and in some cases, what is received from trusted third parties.

Data Type Example Reason for collection
Identity Information Name, date of birth, national ID number Age Verification & KYC Process
Contact Information Email, Phone Number Account Communications & Security
Financial Information Mobile banking number (bKash/Nagad), transaction history Payment Processing
Device & Network Information IP address, browser type, device type Security & Fraud Detection
Usage Data Game history, betting patterns, session duration Service improvement & responsible gaming
  • Passwords are never stored in plain text — only encrypted hashes are kept
  • Bank card numbers and full financial details are never stored on our servers
  • Biometric data (fingerprints, facial data) is never collected
3

How and why your data is used

Casinoon uses your information only for specified purposes. Your consent is obtained before any data is used for a different purpose.

  • For account creation, verification, and management
  • To process deposits and withdrawals
  • To detect fraud, money laundering, and illegal activity
  • Responsible gaming monitoring — to detect unusual betting patterns
  • To comply with legal and regulatory requirements
  • To improve the platform and enhance the user experience
  • To send you relevant offers and promotions with your consent
To stop receiving marketing emails, click the "Unsubscribe" link at the bottom of any email or contact us at support@casinoon.app. Essential service messages (transaction confirmations, security alerts) cannot be turned off.
4

Sharing Data with Third Parties

Casinoon does not sell your data. However, to deliver our services, limited information may be shared with trusted partners — only for specific purposes and under strict confidentiality agreements.

  • Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions
  • KYC Provider: We may liaise with accredited identity verification agencies
  • Game Provider: Limited data may be required for the technical operation of games
  • Regulatory Authority: We are required by law to disclose data to government or regulatory authorities when legally mandated
  • Data is not shared with advertisers or marketing companies
  • Data is not sold to data brokers or data exchange platforms
  • User data is never shared with other gaming companies
5

Cookies & Tracking Technologies

Casinoon uses cookies on its website. Cookies are small files stored in your browser that help remember your preferences the next time you visit.

You can disable optional cookies at any time from your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

6

Technical Data Security Measures

Casinoon protects your data using industry-leading security technology — not just on paper, but actively applied in day-to-day operations.

  • 256-bit AES encryption — applied to all data transmissions
  • TLS 1.3 protocol — the latest security standard
  • Two-factor authentication (2FA) — an extra layer of protection for your account
  • Automated fraud detection system
  • Regular security audits & penetration testing
  • Database encryption — stored data is protected too
  • Restricted access controls — staff can only view the data they need
7

Your Rights Over Your Data

Casinoon believes you own your data. That's why we uphold the following rights:

Right to Access
Right to know what data we hold about you
Right to Rectification
Right to request correction of inaccurate or outdated information
Right to Erasure
Request to have personal data deleted under specific conditions
Right to Restrict Processing
Request to restrict data processing under specific circumstances
Right to Portability
Right to request your data in a readable, portable format
Right to Object
Right to object to the use of your data for specific purposes

To exercise any of these rights, email us at support@casinoon.app. We typically respond within 30 business days.

8

How long your data is retained

Casinoon does not retain data longer than necessary. That said, certain information must be kept for a defined period to meet legal and regulatory obligations.

  • Active account data: retained for the duration of the account
  • After account closure: up to 5 years (legal obligation)
  • Financial transaction records: 7 years (international regulatory requirement)
  • Cookie & analytics data: 1–2 years
  • Support conversations: 2 years
9

Children's Privacy

Casinoon's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors. If we discover that an account was created by someone under 18, that account will be immediately closed and all associated data deleted.

For Parents: If you believe your child has registered an account on Casinoon without authorization, please contact support@casinoon.app. We will take immediate action.
10

Communications, complaints & policy updates

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch. We make every effort to respond to each message appropriately.

  • Email: support@casinoon.app
  • Live Chat: Directly on the website
  • Response Time: Email replies within 24 hours; live chat responses in 2–4 minutes

If this Privacy Policy is updated, the date at the top of this page will be revised. For significant changes, registered users will also be notified by email. We recommend checking this page regularly to stay up to date.

Frequently Asked Questions

Two Questions About Using Casinoon and Its Services

Yes, you can access everything on Casinoon through your mobile browser without installing any app. Whether you use Chrome, Firefox, or Samsung Internet, the site automatically adapts to your screen size.

Slots, Live Casino, cricket betting — all categories work smoothly on a mobile browser. Games are built on HTML5, so no plugins or Flash are required. On a 4G connection, Live Casino HD video streams run without interruption.

A handy tip: open Casinoon in Chrome and use the "Add to Home Screen" option to create an app-like icon — so you never have to open a browser and type the address again.

View all active and upcoming promotions On the Promotions page. Active bonuses, cashback offers, free spin deals, and tournament information are all available in one place.

On the updates front — weekly cashback and reload bonuses refresh every week. Seasonal offers (such as BPL season, World Cup, and Eid) are added at the relevant time. Entirely new offers may appear at any time.

The quickest way to stay in the loop is to enable promotional emails in your account settings — you'll get new offers delivered straight to your inbox.

Play with peace of mind — your data is safe with us

Register with Casinoon and enjoy a trusted, secure gaming experience.

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